Shipping Policy
At Outback Plastics, we take pride in handmaking our soft plastic fishing lures and getting them to you as quickly as possible.
Processing Times
Orders are typically processed within 1–5 business days.
During busy periods or product launches, processing times may be slightly longer.
You'll receive a confirmation email once your order has been dispatched.
Shipping
We currently ship Australia-wide using Australia Post.
Shipping costs are calculated at checkout based on your order and delivery location.
Estimated delivery times are provided by Australia Post and may vary depending on your location.
Delivery Delays
While we do our best to dispatch orders promptly, once your parcel has been handed to Australia Post, delivery times are outside of our control. We are not responsible for delays caused by Australia Post, weather events, or other unforeseen circumstances.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us at info@outbackplastics.com.au as soon as possible. We'll work with Australia Post to investigate the issue and, where appropriate, arrange a replacement.
Please ensure your shipping address is correct before completing your purchase. We cannot be responsible for delays or additional postage costs resulting from incorrect address details.
Returns & Refunds Policy
At Outback Plastics, we want you to be happy with your purchase.
Change of Mind
We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order by emailing info@outbackplastics.com.au.
Please include:
Your order number
A description of the issue
Clear photos of the product
If the product is confirmed to be faulty or we've sent the wrong item, we'll arrange a replacement or refund at no additional cost to you.
Handmade Products
Our soft plastic lures are handmade, so slight variations in colour, glitter placement, and finish may occur. These variations are a normal part of the handmade process and are not considered faults.
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This wording is suitable for an Australian business and includes the consumer guarantee information required under Australian Consumer Law. It also clearly explains your handmade products and your policy of not accepting change-of-mind returns.